OUR SERVICESIntelligent Automation (IA)
IA uses methods and technologies to execute business processes automatically on behalf of knowledge workers.
It is primarily delivered through Robotic Process Automation (RPA) platforms and is extended to additional use cases through Artificial Intelligence (AI). As a result, IA increases process speed, reduces costs, enhances compliance and quality, increases
process resilience, and optimizes decision outcomes. Ultimately, it improves customer and employee satisfaction and boosts revenues.
IA leverages a new generation of software-based Automation.
Automation is achieved by mimicking the capabilities knowledge workers use in performing their work activities (e.g., language, vision, execution, and thinking & learning). Using IA aims to achieve a business outcome through a redesigned automated process with minimal human intervention. As a result, IA increases process speed, reduces costs, enhances compliance and quality, increases process resilience, and optimizes decision outcomes. Ultimately, it improves customer and employee satisfaction and boosts revenues.
Technologies We Work With:
- Robotic Process or Desktop Automation (RPA or RDA)
- Tasking Mining
- Process Mining
- Optical Character Recognition (OCR)
- Low-code/no-code Automation
- Workflow Automation
- Machine Learning
- Conversational AI (Natural Language Processing/Generation)
Our AI Services:
We offer a range of services to support organizations in any part of their automation journey.
Strategy & Research
Leverage our comprehensive and in-depth experience with up-to-date industry research to gain a better understanding of the technology available, the talent needed to support it, and what it can do for your business.
We can help:
- Assess automation opportunities.
- Select the right set of technologies.
- Define the operating model.
- Build the strategic roadmap.
- Build the business case model.
- Evaluate talent and provide upskilling.
- We provide implementation services from proof of concept to pilot to large-scale deployment. Our team works closely with clients to design the digitization and automation solution for each process area. We leverage leading platforms to implement a comprehensive and sustainable automation solution.
- We design and implement an appropriate Automation Center of Excellence (CoE) to scale automation within the organization. We assist organizations in setting up an in-house CoE capability and embed our resources within the CoE until it achieves the desired maturity.
- We provide Process Intelligence solutions to provide data on business processes to identify automation opportunities further and objectively measure automation programs’ impacts.
Operate & Manage
- As the automation scales, bot monitoring and management are necessary. This kind of work includes the basics (such as routine upgrades) through more advanced analytics to ensure bots are efficiently and effectively executing the business processes.
- We provide this as-a-Service or assist organizations in setting up and delivering their own in-house capabilities.